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If you experience problems ordering please call our customer services 01623 812308.
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment.  We accept Visa, Mastercard, Eurocard, Switch, Delta, Solo and Electron through Protx's our secure online payment proccessor. You may send your credit card information via phone, fax, snail mail or over the Internet with Protx.Buy with confidence using Worldpay's secure online payments. |
| Shipping And Handling Shipping is charged at cost and worked out according to weight. Orders must be paid for before shipping. You can pay by credit / debit card, Pounds sterling personal cheque, UK postal order or international money order, funds must be cleared before delivery is made. If the shipping cost is not calcutated please contact us for a quote. We do not ship to all areas of the world due to high levels of fraud in some regions. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 3 business days, if First class postage has been selected. International orders are generally received in under 10 days. However please allow 28 days for delivery, if you have not received your order within this time frame please notify our customer services, claims for nonreceipt will not be accepted after 30 days from day of purchase. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the outside UK or the European Union, Please note you will be liable for any local import taxes that may be due. |
| Credit Card Security All credit card numbers are handled by Protx's secure server, and encrypted in the software when the order is placed using 128 bit encryption. They are not held or recorded on our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. If you are not happy with any of our products, please contact us within 14 days for a full refund (on unopened packs). Please note, certain items can not be returned due to health, safety and hygiene regulations. |
| Reaching Us If you need to reach us, please email us on:admin@sextoys-heaven.co.uk, alternatively, you can call on International +44 (0) 1623 423491 or fax us on 01623 423491 or write to us at: Direct Entry Ltd. F2 Mill 1, Pleasley Vale Business Park, MAnsfield, Notts. NG19 8RL. UK. |
| Privacy Policy Sex Toys Heaven UK do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. |
| Returns Policy If you are unhappy with your purchase you may return it for a refund, minus any shipping and handling costs. The product must be in an un-used state, in it's original un-opened packaging, undamaged and fit for resale. Certain items such as vibrators, condoms, food products, and lingerie (with the exception of manufacturing faults), are non-returnable please enquire for further details. Return shipping will be at your own cost and we accept no liability for goods lost or damaged in return transit. We reserve the right to charge a restocking and admin charge of 15% to cover our costs incurred. |
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